Frequently Asked Questions

Everything you need to know about your signature scent journey.

Are your fragrances 100% authentic?

Yes, AuraFragrance only stocks 100% genuine products sourced directly from authorized distributors and the original design houses. We never sell knock-offs or imitations.

How should I store my perfume to ensure it lasts?

To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and humidity. Avoid keeping them in bathrooms where temperature fluctuations occur.

What is your return policy for opened fragrances?

Due to hygiene and safety standards, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend trying a sample or decant before committing to a full bottle.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your fragrance sooner.

Do you offer international shipping?

Currently, we ship to select international destinations. Please note that fragrances are classified as hazardous materials (HAZMAT) due to alcohol content, so shipping methods and costs may vary by region.

What is the difference between EDT and EDP?

Eau de Toilette (EDT) contains a lower concentration of fragrance oils (5-15%), making it lighter for daytime wear. Eau de Parfum (EDP) has a higher concentration (15-20%), offering a more intense scent and longer longevity.